We genuinely value contact from the candidates who use IELTSBeacon. Whether you have feedback on our content, want to suggest a topic we should cover, need help with a specific IELTS question, or want to report an issue, we read every message and respond to most within 48 hours.
How to reach us
General enquiries
For most questions, suggestions, or feedback, email is the fastest way to get a response from our team.
hello@ieltsbeacon.com
Content suggestions
If you want to suggest a topic, point out an error, or share an idea for content we should create.
content@ieltsbeacon.com
Technical issues
For website bugs, broken links, or other technical problems with the site itself.
support@ieltsbeacon.com
Privacy enquiries
For data protection requests, including access, correction, or deletion of your information.
privacy@ieltsbeacon.com
What we can and cannot help with
What we respond to
- Questions about our content or how to use our resources
- Suggestions for new topics we should cover
- Reports of errors or outdated information on our site
- Technical issues with our website
- General preparation advice based on our published guides
- Feedback about your IELTS journey using our materials
- Privacy and data protection requests
What we don't do
- Official IELTS test registration or booking changes
- Result enquiries or appeals (contact IDP/British Council directly)
- Personalised tutoring or one-on-one coaching
- Marking your essays without a membership subscription
- Visa or immigration advice
- Guarantees about specific band score outcomes
- Helping anyone find shortcuts or cheat on the IELTS exam
Response times
Within 24 hours
You receive an automated acknowledgement of your message
Within 48 hours
Most general enquiries receive a personal response from our team
Within 7 days
Complex enquiries requiring research or longer responses
Within 30 days
Privacy and data protection requests as required by law
We typically see increased enquiries in March-May and September-November when more candidates are taking IELTS for university applications. Response times may be slightly longer during these peak periods, but we still aim to respond to everyone within 7 business days.
For official IELTS questions
Some questions are best directed to the official IELTS test providers rather than us, including:
- Booking or rescheduling your test. Contact IDP or British Council directly
- Result enquiries or rechecks. Go through your test centre within the appeal window
- Test centre locations and dates. Check the official IELTS website for your country
- Identity document requirements. Confirm with your local test centre
- Special accommodations. Contact your test centre at least 3 months before your test date
Frequently asked questions
Do you offer one-on-one IELTS tutoring?
Not currently. We are focused on providing high-quality free content for self-study. Our future membership platform will include AI-powered writing feedback and structured study plans, which may meet some tutoring needs.
Can you mark my IELTS essays?
We do not currently offer essay marking as a free service. This will be available through our paid membership platform when it launches. For now, we recommend using our model answers and band descriptors to self-assess your writing.
I noticed an error on one of your pages, how do I report it?
Please email content@ieltsbeacon.com with the URL of the page, a description of the error, and a citation source if available. We genuinely appreciate error reports and update our content quickly when issues are identified.
Can I write a guest post for IELTSBeacon?
We occasionally accept guest contributions from qualified IELTS teachers, examiners, or recent high-band candidates. Send your proposal to content@ieltsbeacon.com with your background, relevant credentials, and topic idea.
Do you partner with IELTS preparation schools or platforms?
We are open to partnerships that genuinely benefit IELTS candidates. If you represent an educational organisation interested in working with us, please reach out to hello@ieltsbeacon.com with details about your organisation and proposed partnership.